Frequently Asked Questions

Shipping

How long does shipping take?

Orders placed by 12:00 PM ET, Monday to Friday, ship the same business day; later orders ship the next business day. Standard delivery then takes 3–7 business days, depending on your location. Faster options, where available, are shown at checkout.

How much does shipping cost?

Standard shipping is $8 per order, and free on orders of $70 or more. Faster options, where offered, are priced at checkout.

Where do you ship?

We ship within the United States only. Orders to Alaska, Hawaii and US territories may take longer.

How do I track my order?

We email your tracking number as soon as your order ships.

Returns & Refunds

What is your return policy?

We accept returns of unused items in their original packaging within 30 days of delivery. This applies to orders placed directly on our website, www.brightsstepsllc.com.

What if my order arrives damaged or incorrect?

Tell us within 7 days of delivery. We cover the return shipping and send a free replacement or a full refund.

Are there items that cannot be returned?

Opened pet food, treats, supplements and grooming products cannot be returned unless they are faulty.

Is there a restocking fee?

No.

Who pays return shipping?

If you changed your mind, you do. If the item arrived damaged or wrong, we do.

How long do refunds take?

We issue your refund to your original payment method within 5 business days of receiving the returned item.

How do I start a return?

Email petsupplies@brightsstepsllc.com with your order number and the item(s) you wish to return. We will reply with the return address. Please do not send items back before you hear from us.

Still have a question?

Email petsupplies@brightsstepsllc.com and we will help.