Terms of Sale & Use
Effective date: October 2026
Who we are
brightsstepsllc.com is operated by BrightSteps LLC, a limited liability company registered in Pennsylvania, United States. Contact: petsupplies@brightsstepsllc.com.
Buying from us
Placing an order is an offer to buy. A contract is formed when we send you a dispatch confirmation. We may decline or cancel an order — for example where an item is out of stock, where a price has been listed in error, or where we cannot verify the delivery details — and if we do, we refund you in full.
Prices and payment
Prices are in US dollars and exclude sales tax, which is calculated and shown at checkout where it applies. Payment is taken securely by our payment processor. We do not see or store your full card details.
Product information
We describe our products as accurately as we can. Packaging, formulation and appearance are set by the manufacturer and can change without notice. Where a manufacturer changes a product, the item you receive may differ in appearance from the photograph.
Our products
BrightSteps LLC is an authorised reseller of the brands we carry. Products are supplied new, in the manufacturer's own packaging, sourced through authorised wholesale channels.
Shipping and returns
See our Shipping Policy and Returns & Refunds policy, which form part of these terms.
Use of this site
You may use this site for lawful purposes only. The BrightSteps name, logo and site content are ours. Brand names, product names and images belong to their respective owners and are used to describe the products we sell.
Liability
Nothing in these terms limits our liability where it cannot lawfully be limited. Subject to that, our liability in connection with any product is limited to the amount you paid for it. Always read and follow the manufacturer's instructions and warnings on the product itself.
Governing law
These terms are governed by the laws of the Commonwealth of Pennsylvania, United States.
Changes
We may update these terms. The version in force is the one published here on the date you place your order.