Shipping Policy
Effective date: November 2026
This policy covers orders placed on www.petsupplies.brightsstepsllc.com.
Where we ship
We ship within the United States. Orders to Alaska, Hawaii and US territories may take longer and are charged at the actual carrier rate. We do not ship internationally at this time.
Handling time
Orders placed by 12:00 PM Eastern Time, Monday to Friday, are packed and dispatched from our fulfilment centre the same business day. Orders placed after 12:00 PM ET, at a weekend or on a public holiday are dispatched the next business day.
Delivery time
Standard delivery takes 3–7 business days after dispatch, depending on your location and the carrier. Faster delivery options (such as 2-day or 3-day), where available for your address and the items in your order, are shown at checkout with their price and estimated delivery date.
Shipping cost
Standard shipping is $8 per order and free on orders of $70 or more. Faster options, where offered, are priced at checkout. The price you see at checkout is the price you pay — there are no charges added afterwards.
Tracking
You will receive a tracking number by email once your order is dispatched. If it has not arrived within 24 hours of your dispatch notice, check your spam folder and then email petsupplies@brightsstepsllc.com.
Address accuracy
Please check your delivery address before you pay. We cannot change an address once an order has been dispatched. A parcel returned to us as undeliverable because of an incorrect address will be refunded less the outbound shipping cost.
Delayed, damaged or missing orders
If your order is late, arrives damaged, or does not arrive at all, email petsupplies@brightsstepsllc.com with your order number and we will sort it out. For a damaged parcel, a photograph of the packaging and the item helps us resolve it faster.