Returns & Refunds

Effective date: October 2026

This policy covers orders placed on www.petsupplies.brightsstepsllc.com.

Our return window

You may return most items within 30 days of delivery for a full refund of the item price, provided they are unused, in their original packaging, and in resalable condition.

How to start a return

Email petsupplies@brightsstepsllc.com with your order number and what you would like to return. We will reply with a return address and instructions. Please do not send anything back before you hear from us — returns received without notice can take considerably longer to process.

Who pays return shipping

• We pay if the item arrived damaged, defective, or is not what you ordered.
• You pay if you have changed your mind, ordered the wrong item, or no longer want it.

We do not charge a restocking fee.

Damaged, defective or incorrect items

Tell us within 7 days of delivery and we will replace the item or refund it in full, including the original shipping, whichever you prefer. A photograph of the item and its packaging helps.

Items we cannot accept back

• Opened food, drink, supplements and other consumables, unless the item is faulty
• Opened personal care and cosmetic items, unless the item is faulty
• Items returned after 30 days, or not in resalable condition

This does not affect your statutory rights in respect of faulty goods.

Refunds

Once your return reaches us and has been checked, we issue a refund to your original payment method, or store credit if you prefer, within 5 business days. Your bank or card issuer may take a further few days to show it.

Cancelling an order

If your order has not yet been dispatched we can cancel it and refund you in full. Email us as soon as you can and we will try to catch it.

Questions

Email petsupplies@brightsstepsllc.com with your order number and we will help.